Terms and Conditions

Store Terms and Conditions


Online Pedro Alves - Fine Portuguese Minerals


1. Scope and Object of the Store’s General Conditions.

These General Conditions are intended, with the form of order, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the Online Store Service.

Pedro Alves - Fine Portuguese Minerals (“Service” or “Store”) by Pedro Alves - Fine Portuguese Minerals, with headquarters at Funchal, Madeira, Portugal. The Service consists of making available, through the INDICAR address of access to the Online Store which, in addition to providing information relating to a set of products and/or services, allows the User, via electronic, order the products advertised therein, under the terms and conditions described here.

The order of products must be made by Users of the same age or over 18 (eighteen) years old (individuals under this age must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, recognizing the User for electronic purchases, and the User cannot allege the lack of signature for non-compliance with the obligations assumed.


2. Product Information and Contents

Pedro Alves - Fine Portuguese Minerals will do everything possible to ensure that the information presented does not contains typographical errors, which will be quickly corrected whenever these occur. If you purchase a product that has characteristics different from those presented online, you have the right to proceed to the termination of the purchase contract under the applicable legal terms.

Pedro Alves - Fine Portuguese Minerals will do everything possible to send all products ordered, but it is possible that, in certain cases and due to causes, that are difficult to control by Pedro Alves - Fine Portuguese Minerals, such as human errors or incidents in computer systems, it is not possible to provide any of the products ordered by the User. If any product is not available after you have placed your order, you will be notified by post electronically or over the telephone. At that moment you will be presented with the possibility of cancelling the order with the respective refund, if already has made the respective payment.

All information about price, products, specifications, shares Promotions and services may be changed at any time by Pedro Alves - Fine Portuguese Minerals.


3. Responsibilities

3.1 All products and services sold in the Pedro Alves - Fine Portuguese Minerals Online Store are in accordance with Portuguese Law.

3.2 The Store has adequate security levels, however Pedro Alves - Fine Portuguese Minerals does not will be responsible for any losses suffered by the User and/or by third parties, due to delays, interruptions, errors, and suspensions of communications that originate from factors beyond your control, namely, any deficiencies or failures caused by the communications or communications services provided by third parties, by computer system, modems, connection software or any computer viruses or arising from downloading through service of files that are infected or contain viruses or other properties that may affect the User's equipment. If for any reason error accessing the website of the Online Store Pedro Alves - Fine Portuguese Minerals impossibility of providing service, Pedro Alves - Fine Portuguese Minerals will not be responsible for possible losses.

3.3 Data and information consultations carried out within the scope of this Service, are presumed to have been made by the User, and Pedro Alves - Fine Portuguese Minerals declines any liability arising from abusive or fraudulent use of information obtained.

3.4 Pedro Alves - Fine Portuguese Minerals will not be responsible for any loss or damage caused by abusive use of the Service that is not directly related to you, imputable as intent or serious negligence.

3.5 Pedro Alves - Fine Portuguese Minerals is not responsible for losses or damages arising from the non-compliance or defective performance of the Service when this is not directly or indirectly attributable to intent or serious negligence, not being responsible for (i) errors, omissions or other.

inaccuracies relating to the information made available through the Service; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) non-compliance or defective compliance resulting from compliance with court decisions or administrative authorities or (iv) for non-compliance or defective compliance resulting from the occurrence of forceful situations major, that is, situations of an extraordinary or unpredictable nature,

external to Pedro Alves - Fine Portuguese Minerals and which cannot be controlled by it, such such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by Pedro Alves - Fine Portuguese Minerals that prevent or harm the fulfilment of obligations assumed.

3.6. Pedro Alves - Fine Portuguese Minerals does not guarantee that:

1. i) the Service is provided uninterruptedly, is secure, error-free or function infinitely.

2. ii) the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any User expectations in relation to the same;

3 iii) any material obtained in any way through the use of the Service is used at the User's own risk, this being the sole responsible for any damage caused to your system and equipment computer or for any loss of data resulting from this operation.

4. iv) no advice or information, whether oral or written, obtained by the User of or through the Service will create any warranty that is not expressed in these General Conditions.

3.7. The User accepts that Pedro Alves - Fine Portuguese Minerals cannot in any way be liable for any damages, including, but not limited to, damages for loss of profits, data, content, or any other losses (even if the User has been previously warned about the possibility of these damages occurring), resulting in:

1. i) the use or inability to use the Service;

2. ii) the difficulty in obtaining any substitute for goods/services;

3 iii) unauthorized access or modification to personal databases.


4. Consumer Obligations

4.1. The user undertakes to:

1. i) Provide personal data and correct addresses;

2. ii) Do not use false identities;

3 iii) Respect the imposed order limits.

4.2. If any of the data is incorrect or insufficient, and therefore reason there is a delay or impossibility in processing the order, or eventual non-delivery, the responsibility lies with the User, and Pedro Alves - Fine Portuguese Minerals declines any responsibility. In case the violates any of these obligations, Pedro Alves - Fine Portuguese Minerals reserves the right to delete future purchases, block access to the store, cancel the provision of any other services made available simultaneously by Pedro Alves - Fine Portuguese Minerals to the same User; and also not allow future access to the User to any or all services provided by Pedro Alves - Fine Portuguese Minerals.

4.3. The use of products and services is expressly prohibited acquired for commercial purposes, namely for the purpose of resale of assets.


5. Privacy and Protection of Personal Data

5.1. Pedro Alves - Fine Portuguese Minerals guarantees the confidentiality of all data provided by Users.

5.2. The personal data identified in the order form as being mandatory supply, they are essential to the provision of the Service by Pedro Alves - Fine Portuguese Minerals. The omission or inaccuracy of the data provided by the User are their sole and entire responsibility and may give rise to refusal to provide the Service by Pedro Alves - Fine Portuguese Minerals.

5.3. The User's personal data will be processed and stored computerized and are intended to be used by Pedro Alves - Fine Portuguese Minerals within the scope of contractual and/or commercial relationship with the User and, in case of authorization by the User, for the commercialization of INDICATE CASE A CASE AND ACCORDING TO THE OBJECTIVE OF THE COMPANY IN CONCRETE.

5.4. In accordance with applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update your personal data, directly or upon written request, as well as the right to object to their use for the purposes set out in the previous number, and for this purpose you must contact the responsible entity for the processing of personal data: Pedro Alves - Fine Portuguese Minerals.

5.5. The Internet is an open network, so the personal data of the User, other personal information and all content hosted on the Service may circulate on the network without security conditions, rushing, including the risk of being accessible and used by third parties not authorized for this purpose, and Pedro Alves - Fine Portuguese Minerals cannot be held responsible for such access and/or use.


6. Order cancellation

6.1 At the User's request The User may cancel their order by requesting to Pedro Alves - Fine Portuguese Minerals via telephone number or email referring to the order, which will be accepted if it has not yet been processed. After processing, Pedro Alves - Fine Portuguese Minerals will attempt to deliver same, but the User has the option not to accept it.

To cancellation, the User must indicate the following given to Pedro Alves - Fine Portuguese Minerals:

1. a) Order number

2. b) NIF with which you placed the order and delivery address

6.2 By decision of Pedro Alves - Fine Portuguese Minerals.

Pedro Alves - Fine Portuguese Minerals reserves the right not to process orders when verify any inconsistency in the personal data presented or observe misconduct on the part of the buyer. Pedro Alves - Fine Portuguese Minerals reserves the right to right not to process any order or refund, in the event of errors in the values and/or characteristics of products when these arise from technical problems or errors boutside of Pedro Alves - Fine Portuguese Minerals.


7. Complaints

7.1. The User may submit any contractual conflicts to the arbitration and mediation mechanisms that are or will be legally constituted, as well as complaining to Pedro Alves - Fine Portuguese Minerals about acts and omissions that violate the legal provisions applicable to the acquisition of goods.

7.2. The complaint must be presented within a maximum period of 30 (thirty)days, counted from the knowledge of the facts by the User, being registered in the information systems of Pedro Alves - Fine Portuguese Minerals which should decide the complaint and notify the interested party within a maximum period of 30 (thirty) days, the from the date of its receipt.


8. Applicable Law

The Contract is governed by Portuguese law. 

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